To meet the increasing demand of international tourists for the quality of facilities and services. Welcoming the resumption of growth of international tourists into Vietnam, Hanoi Railway Transport Joint Stock Company invests in building high-quality trains SE19/SE20 with its own brand and identity on the Hanoi – Da Nang route: Select good quality wagons for refurbishment: Paint, glue the inner wall to create the highlight of the wagon, repaint the outside wall of the wagon, replace blankets, sheets, pillows, window curtains ...
The SE19/SE20 sleeper compartment is designed to be luxurious and cozy. The air conditioning system is designed, reinstalled, with a button to adjust the air outlet to adjust the direction, adjust to and small. The rice wagon for dining is designed and reinstalled so that guests feel comfortable and friendly when eating, drinking, and enjoying the scenery. With passenger wagons, install new water heaters, bright white porcelain sanitary equipment in the washing compartments and toilets, apply technical solutions, eliminate the cause of odors from waste containers, bring a clean and luxurious feeling like in a hotel. The goal is to bring the best quality of passenger service.
The staff from the head of the ship to the service staff have a lot of experience, the attendants are good-looking, skilled, and experienced in communication, especially in English, so the salary of the staff is expected to be 20-30% higher than the general level of the flight attendants. Along with that, design, choose your own uniform model, identify this train staff.
On this train, arrange a cleaning staff, perform professional cleaning on board according to operating procedures, supervise the quality of hygiene ... This staff will be in charge of cleaning toilets and washing areas on board. Staff of the wagon clean the wagon, passenger area, corridor ... and also the sanitation area when the specialized cleaning staff has not done it in time. The goal is to bring the best quality of passenger service.
Passengers who want to order regional products when the train passes or products on the train served during the journey, passengers just need to use their smartphones to scan the QR code to access the link of the sales website. On this page, passengers can freely choose their desired regional specialties to enjoy on board or bring back as gifts.
Coming to the high-quality train SE19/SE20, visitors will experience the feeling of being at their own cozy home. Through the window to enjoy the beautiful scenery of the tranquil countryside, the majestic mountain scenery spread out in color.
According to Vietnam Railways